CWORKS – Premium Support
Package
To ensure that your usage of CWorks software is
maximized, CWorks maintains a dedicated in-house
technical support team. With a variety of support
and service offerings, CWorks makes it our priority
to make sure our user needs are met.
Support Subscription
A Premium Support Subscription entitles users to:-
• FREE product updates for duration of subscription
• Support from our offices in New York and Kuala
Lumpur (Business day)
o Priority email support
o Telephone and Skype support
o Fax support
• Response within the same working day
In addition, Premium Support Subscribers also receives
the following hardware and software's worth more
than USD450 for FREE.
• FREE USB Skype telephone
• FREE one user license of Webshare Internet Reporting
software for duration of subscription
• FREE one user license of CWorks Auto Key Performance
Indicator (KPI) software
• FREE one user license of CWorks Worklog software
Support Time
CWorks will provide a timely response and has often
resolved support issues within the same working
day. Support will be provided from Malaysia and
Buffalo (New York) office.
• Malaysia office time from 9.00am to 6.00pm (GMT
+08:00) (8.00pm-5.00am EST)
• New York office time from 8.00am to 6.00pm (EST)
** excluding weekends and Malaysian & US Statutory
holidays
Cost
Product
CWPLUS
First Year, US$450 per site / per annum Subsequent
years US$350.00 per site / per annum
CWSQL
US$135 per user/ per annum
WorkLog
• Makes it very easy for plant-floor technicians
to record work done, failure codes, downtime etc.
• It provides them with an immediately available
search of repair history of any asset / machine.
• It provides a searchable log of maintenance activity
during any shift.
• It ensures details are collected and that technicians
are fully involved.
Figure 1 : WorkLog Entry screen.
Webshare
• You can now upload CWorks data into CWorks servers
for viewing over the web.
• You can analyze data from all your facilities
in one web interface or export them to Excel for
offline analysis.
• You keep control of your data on your PC and are
free to customize CWorks to fit the way you work.
• You give everyone faster and convenient access
to the information they need, when and where they
need it.
Figure 2 : Webshare - Executive Dashboard
AUTO KPIs
• Provide management with current information on
a range of measurements of maintenance improvement
• KPI is MSExcel based program.
• Reports are available as a desktop icon, and are
always current as they read directly from the database
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